The ISO 9001:2015 Official Standard is the unique global reference and the most widely applicable standard for the certification of Quality Management Systems of any organization public or private, independent of activity or size.
The ISO 9001:2015 standard is a list of minimum requirements that define the procedures and the processes, which can be adopted by an organization in order to achieve the full control of the production of products or services. It additionally requires that these controls are documented by keeping appropriate records, data and maintaining registrations.
The ISO 9001:2015 Standard defines that the Quality Management System of an organization producing products or services must consider the following:
| • | The customer and the customer satisfaction |
| • | The capabilities of the organization resulting from the interdependent processes that aim to produce products or services of a specified quality and thus assure customers for their foreseen satisfaction |
| • | The continuous improvement of products and services produced |
| • | The full documentation of all above |
| • | The continuous audit of all above for verification purposes and |
| • | The Management review for the provision of resources, redesign, and policy – strategy development |
The standard requests that critical processes for the quality of the final product and service are identified and monitored. For that reason the notion of internal customer, internal supplier have been developed.
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